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Factor 6: Your Emotional Intelligence
Emotional intelligence is crucial for managing yourself and relationships in the workplace. Strong self-awareness, self-management, social awareness, relationship management, and motivation enable you to navigate challenges, inspire others, and maintain resilience.
Cultivating these skills enhances leadership and personal effectiveness.
Emotional Intelligence accounts for 58% of Performance
In all job types
It's shaped by five dimensions:
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Emotions Trigger Behaviour
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Our emotional state can be positive, neutral, or negative.
It's important to recognize that our emotions impact the choices we make and the actions we take, affecting not only ourselves but also those around us.
For example, if you are calm and happy, you'll be able to focus and be highly productive. Conversely, if you're sad or confused, you'll struggle to concentrate.
In an excited state, you may act impulsively and say "Yes" to something you should decline—for instance, during a deal negotiation or when facing a deadline.
In a frustrated or angry state, you may lash out at others and risk damaging relationships.
Similarly, consider how it feels to be passed over for promotion or rejected for a job—how well do you manage that situation?
The more aware you are of your emotions and the better you regulate your responses, the more effective and resilient you will be in both work and life.
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BTW self-management and social management, are often referred to as self-discipline and relationship management respectively.
What next?
Jot Down In Your Note Taking App
What are your emotional intelligence characteristics?
​If you've already taken an emotional intelligence assessment in the last 2-3 years great. Otherwise, we encourage you to take the test which you can access above.
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Record your results and reflections in your note-taking app.
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Include your test results along with self-observations about how you apply emotional intelligence—both positively and negatively. Note specific examples that highlight your strengths and identify opportunities for development.
You may also wish to add additional thoughts or insights about:
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Your self-awareness
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Your self-management
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Your social awareness
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Your social management
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Your motivations
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You may wish to seek input from others. We recommend that over the next three weeks, you take the opportunity to speak with one person each week. Consider requesting feedback from trusted colleagues, peers, or managers. Doing so will help you gain a more comprehensive, 360-degree perspective on your emotional intelligence.
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Unlike IQ, emotional intelligence—often referred to as your emotional quotient (EQ)—is something you can continually develop. Gathering feedback will enable you to do this more effectively.
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We encourage you to continue progressing through the 12 Factors Program with momentum. As you advance, update your profile regularly; over time, you’ll gain a clearer understanding of your strengths and patterns across each of the 12 Factors
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